COMPANY POLICIES · UPDATED 16 OCTOBER 2026
Privacy & cookies.
This notice covers cbsolutions.page, velloki.com and information CB Solutions L.P. uses to operate its own brands, handle purchases and answer enquiries.
Who is responsible?
CB Solutions L.P., based in Greece, operates these websites and the Velloki brand. Contact us at hello@cbsolutions.page about this notice or your information. Our company information identifies the business behind the brand.
Visiting the websites
These are static information websites hosted on Cloudflare Pages. There is no website account registration, payment form, newsletter signup, advertising pixel, visitor analytics script or customer database on either site. Cloudflare processes ordinary connection and security information, such as IP addresses, request details and browser information, to deliver and protect the websites.
We have not installed optional analytics or advertising cookies. Strictly necessary technical or security storage may be used by the hosting service. A link to another website does not load that provider’s embedded content here. When you leave for Etsy, Pinterest or another external service, its own privacy and cookie choices apply.
Enquiries and purchases
- If you email us, we receive your email address and the content and attachments you choose to provide.
- When you buy from our marketplace shop, that platform may make your order details available to us, including buyer identity/contact details, order references, purchased items, amounts, payment status, fees, messages and delivery information.
- We use the information needed to fulfil purchases, help with downloads, investigate problems, handle applicable refunds and maintain business records. These websites do not collect full payment-card details.
Why we process it
Enquiries about a purchase and order fulfilment are processed to take steps at your request or perform the purchase contract. Accounting, tax records and legally required disclosures are processed to meet legal obligations. Website security, necessary administration, preventing misuse and resolving claims rely on legitimate interests, balanced against your rights. Where consent is required for an optional activity, it must be obtained for that activity; buying a product does not subscribe you to marketing.
Services that help us operate
Relevant information may be processed by our hosting, email, marketplace, accounting and connected AI/automation services for the purposes above. Current services include Cloudflare for website delivery, Etsy for marketplace purchases, Resend for business email, and owner-authorized OpenAI/ChatGPT services used within our internal shop tools. Our accountant may receive the transaction and business records needed for accounting. Providers also process some information for their own purposes under their own notices.
Our internal tools can assist product preparation, order administration, support and reconciliation. We do not publish private order records, credentials or authorization tokens. Please do not send passwords, verification codes, identity documents or payment-card details in an ordinary support message.
International processing
Some providers operate internationally, including outside the European Economic Area. The destination and applicable transfer arrangements depend on the service and processing involved. You can contact us for information about relevant recipients, destination countries and safeguards applicable to your information. See also Cloudflare’s privacy notice, Etsy’s privacy notice, Resend’s privacy notice and OpenAI’s privacy notice.
How long information is kept
We retain order and accounting records for applicable statutory recordkeeping requirements. Support correspondence is kept while needed to resolve the enquiry and, where justified, deal with disputes or legal claims. Operational records are kept while needed for security, reliable fulfilment and reconciliation; service-provider logs follow their relevant retention arrangements. Information that no longer has a necessary purpose should be deleted or anonymised. Contact us for the period or criteria relevant to your particular records.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability, and object to processing based on legitimate interests. You can withdraw consent where processing relies on it, without affecting earlier lawful processing. Some records must be retained to meet legal obligations. We may need proportionate verification of a request. We normally respond within one month, subject to the extensions permitted by law.
Write to hello@cbsolutions.page. You may also complain to the Hellenic Data Protection Authority or your competent supervisory authority. For information held by a marketplace independently, contact that platform too.
Changes
The date above identifies this version. Material changes to the services or purposes require this notice to be updated. This notice does not replace a platform’s own notice.